FAQ

Most frequent questions and answers

Just add the item you wish to purchase to the cart and click on the “checkout” button.

Yes, we offer Global Free Shipping.

Yes, you can return any item you buy from us within 60 days of receiving the order since we have a 60 days money back guarantee. Just ship the item back to us and we’ll happily refund you.

Yes, all our packages are insured. In a case of loss, we will re-ship the shipment free of charge.

We accept VISA, Mastercard, AMEX and PayPal payments.

We ship orders within 3 working days. Once the order is shipped, you will receive a tracking number and updates about your shipment’s journey. It usually takes 7 to 14 working days for it to be delivered. Our process includes a product quality control, we make sure everything’s 100% before we ship.

If you have not yet received your order within 4 weeks, please contact us immediately. You may also contact your local post office if your parcel has arrived. Please note that we are not held liable for any incorrect shipping address and phone numbers provided by you.

To cancel or change your order, please email us immediately on support@stay-in-shape.com (not more than 24 hours). In case your order is already forwarded to the courier, we can’t change it nor cancel it, so it is important to contact us asap.

If you wish to change your shipping address, please contact us asap so we can check your order’s status in our database. Please note that we can’t change your shipping address once your order is already shipped out.

All of the items displayed on our site are tax-free.

Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us immediately on support@stay-in-shape.com, and kindly give us a brief description together with the damaged product photos. We’ll solve it with you.

We offer 100% refund before the order is shipped. Once it’s shipped we can’t refund since you would receive both goods and the money. If you want a refund after the order is shipped, you have to wait for the order to arrive and ship it back to our address. You can do so within 60 days since we have a 60 days money back guarantee.